letteers of complaint.

From School WS.

1.Background
state the wrting purpose and briefly describe the situation
(people,place,date and time must be clear)

2.Problem
Cause & effect
(Use past tenses)

3.Solution
What do you want?
4.Warning
(optional)
ed. I'm afraid if these conditions are not met,we may be forced to take legal action.
5.Closing
eg.I look forward to receiving your explantions of these matters.
**Politeness
The tone of complaint letters should not be aggressive or including,
as this would annoy the reader and not encourage them to solve the problem.